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These are tickets you as the client wish the CSI development team to work on. You must keep this list up-to-date, otherwise work will not proceed on your project. Should you not have a support contract, or have a support contract and have used your monthly allocation of hours, you will be notified at the beginning of each week whether the tickets you have added to your Active List can be completed. If you having a fixed price build then this status is not relevant to your project until after phase 1.

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